近日,消费者王小姐对笔者表示,最近一次维修经历让她对产品维修服务电话哭笑不得。起因是一直使用的激光打印机出现故障,便按网上查询的全国免费服务电话进行预约维修,但是一通电话下来,王小姐彻底糊涂了:繁琐的售后服务语音电话提示,让她无法按步骤与售后服务人员取得联系。 Recently, Miss Wang, the consumer, said to the author that the recent maintenance experience made her laugh at the product repair service phone. The cause was the failure of the laser printer that had been used. An on-line inquiry of the nation’s free service telephone was used to make an appointment. However, as soon as a phone call was made, Ms. Wang was completely confused: the cumbersome after-sales service voice telephone prompts prevented her from following the steps and after-sales service. People get in touch.