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企业通信与协作系统及服务的全球供应商Avaya公司宣布,在Gartner最近公布的“2012年全球联络中心基础设施魔力象限”研究报告中,Avaya被列入领导者象限。在年度“全球联络中心基础设施魔力象限”研究报告中,Avaya因在两项关键指标--“执行能力”和“前瞻性”的突出表现得到认可,被评为联络中心基础设施领域的领导者。Gartner对联络中心基础设施的定义为:“运营可支持基本语音通信的呼叫中心、以及运营可支持多渠道通信的联络中心所需的产
Avaya, a global provider of enterprise communications and collaboration systems and services, announced Avaya’s inclusion in the Leaders Quadrant in Gartner’s recently released ”Research Report on the Magic Quadrant for the Global Contact Center Infrastructure 2012“. Avaya is recognized as the focal point for two key metrics - ”Execution Ability“ and ”Forward Looking“ in the annual ”Magic Quadrant for Global Contact Center Infrastructure“ research report. Leader in infrastructure. Gartner’s definition of a contact center infrastructure is: ”Operating a call center that supports basic voice communications, as well as the production required to operate a contact center that supports multi-channel communications