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《社会保障“十二五”规划纲要》要求改进和加强社会保障管理服务,“健全管理机制,完善专业标准,规范业务规程,整合经办资源,提升管理手段”。山东省德州市社保中心规范社保经办业务流程,对每项社保经办业务都制定了具体可行的办事规程和流程图。通过规范流程,工作人员对整个社保业务有了更全面的把握,工作起来更踏实了;有了悬挂在社保经办服务大厅的社保经办业务流程图,前来办事的人员可以了解到
The “Social Security” Twelfth Five-Year “Plan” requires improvement and strengthening of social security management services, “improve the management mechanism, improve professional standards, standardize business rules, integrate management resources, and improve management tools.” Shandong Province, Dezhou Social Security Center standardized social security business processes, for each social security business have developed a concrete work rules and procedures. Through regulating the process, staff have a more comprehensive grasp of the entire social security business, working up more practical; with social security service hall hanging in the social security business flow chart, to come to service personnel can understand