众所周知,航班正常是机场服务的根本。航班不正常时,机场为旅客提供的吃住费用价格都比较高,有时为了平息旅客的不满情绪,不得不超标准安排,这给航空公司带来的损失往往是几个正常航班收入都不能弥补的。1999年,机务工程部响应南京禄口国际机场“一流机场、一流服务”创“文明机场”号召,提出“服务航空公司,服务机 As we all know, normal flight service is the foundation of the airport. When the flight is not normal, the airport to provide passengers with accommodation costs are higher, and sometimes in order to quell the passenger dissatisfaction, had to exceed the standard arrangement, which gives the airline losses are often a few normal flight income can not make up of. In 1999, the maintenance engineering department responded to the call of Nanjing Lukou International Airport ”first-class airport, first-class service “ ”civilized airport “, put forward ”service airlines,