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在市场竞争日趋激烈的情况下,尤其是中国加入WTO以后,企业改革进一步深化,服务质量的优劣将直接影响企业的生存与发展。今年,晋中通信分公司按照省公司实施“客户满意战略”工程,创新服务品牌的指导意见,积极从服务观念、服务机制、管理手段、技术支持等方面进行创新,全方位实施服务品牌战略工程。 1.“首问负责制”和客户回访工作迸一步得
In the increasingly fierce market competition, especially after China’s accession to the WTO, the further deepening of enterprise reform, the quality of service will directly affect the survival and development of enterprises. This year, Jinzhong Telecom Branch actively innovated in terms of service concept, service mechanism, management means and technical support according to the guidance of provincial company implementing “Customer Satisfaction Strategy” project and innovative service brand, and implemented the service brand strategy project in an all-round way . 1. The “First Responsibility System” and customer return visit have been further