加强管理是创优质服务的关键──由西单电话局热线为零想到的周玉兰北京市电信管理局科技处编者按：在当前装电话难的问题基本解决以后，接着而来的是修电话更难。各级热线受理的电话有增无减，老百姓感叹电话难修。而正好与此相悖的是西单电话局在两年多的时间里，各级热... Strengthen management is the key to creating quality service ─ ─ Xidan Telephone Bureau hotline think of zero Zhou Yulan Beijing Municipal Telecommunication Administration of Science and Technology Agency Editor’s note: In the current phone problem is basically solved, followed by repairing the phone more difficult. Phone hotline at all levels increased unabated, people lament telephone hard repair. And just contrary to this is Xidan Telephone Bureau in more than two years, all levels of heat ...