人际关系是任何一个人的基本需要。社会上人与人发生形形色色的关系,这里有家庭关系、工作关系、师生关系、朋友关系、恋人关系;有政治关系、经济关系、法律关系、外交关系、民族关系;有血缘关系、姻缘关系、地缘关系等等。这种多层次、多方位,多类型的关系构成了一个人际关系的网络,处在这种网络中的一言一行、一举一动都会触及人际关系。如何处理好人际关系,都会遇到如何运用语言的问题。人们需要用语言陈述一件事情,说明一个道理,交流思想;人们需要用语言寒喧、聊天,造成一种亲密的气氛。在这种人际关系中需要直抒己见,在那种人际关系中需要曲尽其意。在一定的人际关系中只能这样说,不能那样说;只说这些,而不说那些。人们说出一句话,就会引起人际关系的这种变化,而不是那种变化。以上种种,包含许多社会、文化和心理的因素。人际关系通常在语言交往中得到存在与发展,语言成了维系人际关系的重要纽带。适应人际关系需要的个人语言交往就是言语交际。职业语言是言语交际的重要组成部分。 从信息传递的渠道看,言语交际分单向传递与双向交流。单向传递指双方的交际地位固定,一方总是表达者,另一方总是接受者,交际内容总是由表达者一方控制,信息总是由一方传递到另一方。双向交流是指双方的交际地位互 Interpersonal relationships are the basic needs of any one person. There are all kinds of relationships between people in the society, such as family relations, work relations, teacher-student relationship, friends relationship, lover relationship; political relations, economic relations, legal relations, diplomatic relations, ethnic relations; blood relationship, marriage relationship Geopolitics and more. This multi-level, multi-faceted and multi-type relationship constitutes a network of human relationships. Every word and deed in such a network can affect every aspect of human relationships. How to deal with interpersonal relationships, will encounter the problem of how to use the language. People need to state one thing in language, one truth, and exchange of ideas. People need to use language to talk and chat, creating an intimate atmosphere. In this kind of interpersonal relationships need to express their opinions, in that kind of interpersonal relationships need to do its best. In certain interpersonal relations can only say that, can not say that; just say these, not to say that. People say a word, it will lead to such changes in interpersonal relationships, not the kind of change. All of the above contains many social, cultural and psychological factors. Human relations usually exist and develop in language communication, and language has become an important link to maintain human relations. Adapt to the needs of personal relationships of individual language communication is verbal communication. Professional language is an important part of verbal communication. From the channel of information transmission, verbal communication is divided into two directions: one-way communication and two-way communication. One-way communication means that the communicative status of both parties is fixed. One party always expresses the party and the other party always accepts. The communicative content is always controlled by one party and the information is always transmitted from one party to the other party. Two-way communication refers to the mutual communicative status of both parties