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本文分析主要以Web of Science数据库平台下载的服务创新文献为基础,利用可视化软件Histcite和CitespaceⅡ对这些文献进行分析。利用可视化的方式展示服务创新研究的发展状况,绘制服务创新研究的历史演进图,揭示服务创新研究重点文献之间的相互关系及主流研究领域。另外,发现、说明服务创新研究的研究前沿,并指出目前研究的局限和未来该领域研究的发展方向。
Based on the service innovation literature downloaded from the Web of Science database platform, this paper analyzes these documents using visualization software Histcite and Citespace II. The status quo of service innovation research is demonstrated by means of visualization, the historical evolution of service innovation research is drawn up, and the interrelationship among the key literature of service innovation research and the mainstream research fields are revealed. In addition, we find and explain the research frontier of service innovation research and point out the limitations of current research and the future development of research in this field.