论文部分内容阅读
消费者郭先生在长春某4S店购车后,新车变速箱多次出现故障。经过双方协商,4S店承诺如变速箱再次出现故障,免费为他更换变速箱总成。当他的新车变速箱再次出现同样的故障时,4S店同意更换,但拒绝提供票据。郭先生认为,按照国家相关规定,应该出具更换凭证,以便今后依法维护自己的合法权益。经消协调解,商家出具相关更换凭证。服务单据是消费者的重要维权凭证,商家不予提供,违反了《消法》第二十二条规定:“经营
After Mr. Guo bought a car at a 4S shop in Changchun, the new car gearbox failed several times. After consultation between the two sides, 4S shop promised to replace the transmission assembly for him, such as transmission failure again. When his new car transmission again the same failure, 4S shop agreed to replace, but refused to provide bills. Mr. Guo believes that in accordance with relevant state regulations, replacement certificates should be issued in order to safeguard their legitimate rights and interests in the future. After the mediation by the consumer, the business issued a certificate of replacement. Service documents are important consumer rights vouchers, businesses will not provide, in violation of the ”Consumer Law“ Article 22: ”Business