本文主要围绕图书馆实施的人性化服务进行探讨。文章认为图书馆要在新的环境下生存与发展,需要树立一种温情、人性化的服务理念,增添人性化的服务内容,可以通过改善环境,提高服务技巧,来营造人性化的沟通,为读者提供优质高效的服务,满足读者对信息的需求。 This article mainly probes into the humane service carried out by the library. The article thinks that library should survive and develop in new environment, it is necessary to establish a service concept of warmth and humanity, and to increase humanized service contents so as to create humane communication through improving the environment and improving service skills. Readers provide quality and efficient services to meet the reader’s information needs.