论文部分内容阅读
经济水平的提高使人们对于生活品质有了更高的要求,所以近年来,服务行业的发展异常迅猛,旅游行业更是其中的翘楚,在国民经济发展中占据较大比重。在旅游服务中的礼仪礼节更是可以直接体现旅游服务人员的品德素质,树立企业形象,有效提升游客满意度。因此,旅游行业越来越重视旅游服务礼仪的重要地位,本文就对旅游服务礼仪进行浅析。
Therefore, in recent years, the development of service industry has been extremely rapid. The tourism industry is one of the most advanced and occupies a large proportion of the national economic development. In the tourism service manners and etiquette can directly reflect the quality of tourism service personnel quality, establish a corporate image, effectively enhance tourist satisfaction. Therefore, the tourism industry is paying more and more attention to the important status of tourism service etiquette. This article analyzes the tourism service etiquette.