论文部分内容阅读
提升供电企业的客户满意度需要从系统角度整合各部门资源并进行管理。虚拟服务团队具有独特的优势,可以利用现代网络技术和通信手段将处于供电企业内部不同的职能部门、服务岗位以及地理节点上的人连接起来组成一个新型组织,共同协作完成一项指定的供电服务任务,是供电企业客户服务系统创新领域的一个重要组织形式。
To enhance the customer satisfaction of power supply enterprises need to integrate the resources of various departments and manage them from a system perspective. The virtual service team has the unique advantage of using modern network technology and means of communication to connect people in different functional departments, service posts and geographic nodes in the power supply enterprise to form a new organization and collaborate to complete a designated power supply service Mission, power supply enterprise customer service system innovation in the field of an important form of organization.