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近几年,医疗工作在人们心中的地位和期望值越来越高,人们变得越来越承受不了挫折与风险。但目前医疗技术还不够成熟稳定,导致医患矛盾,时有医患纠纷发生。目前我们在努力营造和谐社会,医疗卫生事业的发展离不开医院的发展,患者直接面对的医疗机构就是医院,如何处理好医患关系是医院的首要职责。很多人认为医疗问题是造成医患矛盾的罪魁祸首,而忽略了思想政治工作,从以往20多年解决医疗纠纷的经验看,思想政治工作在解决医疗纠纷、构建和谐医患关系中起着至关重要的作用。
In recent years, the status and expectations of medical work in people’s minds have become higher and higher, and people have become increasingly vulnerable to setbacks and risks. However, the current medical technology is not yet mature and stable, leading to contradictions between doctors and patients, and sometimes doctors and patients disputes occur. At present, we are striving to create a harmonious society. The development of medical and health services can not be separated from the development of hospitals. The medical institutions directly facing patients are the hospitals. How to handle the relationship between doctors and patients is the hospital’s primary responsibility. Many people think that medical problems are the main culprit in the contradiction between doctors and patients, and ignore the ideological and political work. From the past 20 years of experience in resolving medical disputes, ideological and political work plays a crucial role in resolving medical disputes and building a harmonious relationship between doctors and patients Important role.