论文部分内容阅读
在惠州电信10000号客户服务中心里,让来访者心头为之一动的不是那雪白的墙壁上挂着的“广东电信系统先进集体”、“广东电信优质服务窗口”、“广东省优秀质量信得过班组奖”、“广东省优秀质量管理小组奖”、“巾帼文明示范岗”、“青年文明号”等多个奖匾,而是每个话务员座席正前方挂着的镜子中那一张张温暖舒心的笑脸。正是这舒展的笑脸把真诚优质的服务通过声音传递给了电话另一端的用户。
Huizhou Telecom 10000 Customer Service Center, so that the visitor’s mind is one of the move is not hanging on the white walls of the “Advanced System of Guangdong Telecom,” “Guangdong Telecom quality service window”, “Guangdong Province, the quality of trustworthy team Award ”,“ Outstanding Quality Management Group of Guangdong Province Award ”,“ Women’s Civilization demonstration Gang ”,“ Youth Civilization ”and other awards plaque, but each attendant in front of the mirror hanging in the warm and comfortable Smiley face It is this stretch of smiling face that delivers sincere, quality service to the user on the other end of the phone.