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在当今崇尚知识与人力资本的知识经济时代,获得客户满意与忠诚已经成为企业获得可持续发展的关键环节。企业能否在激烈的市场竞争中立于不败之地,员工已成为组织未来绩效的来源和动因。对于员工管理,往往由于受到制度缺陷的限制,以及操作复杂性的影响,很难见到成效。也就难怪《世界经理人文摘》在调查中发现,困扰中国的第一大难题就是怎样建立有效的绩效管理体系。
In today’s era of knowledge-based economy, which embraces knowledge and human capital, achieving customer satisfaction and loyalty has become a key step for enterprises to achieve sustainable development. Whether enterprises can be invincible in the fierce market competition and employees have become the source and motivation for organizing future performance. For staff management, often due to the limitations of system defects, as well as the complexity of the operation, it is difficult to see results. It is no wonder “World Executive Digest” in the survey found that troubled China’s first big problem is how to establish an effective performance management system.