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在上下级交往中，由于种种原因，下属产生抱怨情绪，这应该说是正常的现象。但处理不当，很可能衍生更大的矛盾，给工作带来损失。一般来说，下属的抱怨情绪主要是针对上级工作或决策的失误；在处理问题时缺乏客观、公正；对下属照顾不周、关心不够；对本部门领导的一些做法存在误会等原因。由此产生的委屈、压抑很可能导致他们心理极度失衡，以致不分场合、时间、人员冲动地发泄心中的牢骚、怨气，甚至直接指责上级，发生冲突。面对此种局面，领导者如何处理才是上策呢？下面几种办法会帮助您。
In the communication between superiors and subordinates, due to various reasons, subordinates have complained emotions, which should be said to be normal phenomenon. However, if handled improperly, it is likely to lead to more ambivalence and bring losses to work. In general, subordinates complain emotion is mainly directed against the mistakes of higher-level work or decision-making; lack of objectivity and impartiality in handling problems; inadequate care for subordinates, lack of concern; misunderstanding of some of the departmental leadership practices. The resulting grievances and repressions are likely to cause them to become extremely unbalanced in psychology, so that irrespective of occasions, time and staff impulse to express their grievances and grievances in their hearts, and even directly accuse their superiors of clashes. In the face of such a situation, how to deal with the leader is the best way? Here are a few ways to help you.