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目的:探讨护患沟通管理流程对提高急诊护理患者满意度的作用。方法:收集护患沟通管理流程实施前后一年的病例资料各200例,对比分析急诊护理患者满意度的变化。结果:实施护患沟通管理流程后患者对护理的满意度显著提高(P<0.05)。结论:护患沟通管理流程能有效提高急诊护理的患者满意度,值得临床推广应用。
Objective: To explore the role of nurse-patient communication management process in improving patient satisfaction in emergency care. Methods: A total of 200 case data of one year before and after the implementation of nurse-patient communication management process were collected, and the changes of satisfaction of emergency nursing patients were compared. Results: The patient satisfaction with nursing was significantly improved (P <0.05) after nursing care and patient communication management process. Conclusion: The nurse-patient communication management process can effectively improve the satisfaction of patients in emergency care and is worthy of clinical promotion and application.