怨气，是指人因某种需要没有得到满足或遭到挫折而产生的一种消极情绪。其危害不亚于一枚潜伏的“炸弹”若不及时得到控制和调适，一旦爆发轻则怨声载道，搞乱人心；重则破罐破摔，爆发攻击行为。所以，善化怨气，凝聚人心，是一种领导艺术。一、教之以德，养其性古人讲：“德 Resentment refers to a person’s negative emotions arising from the unmet need or frustration of a person’s needs. Its harm no less than a latent “bomb” if not controlled and adjusted in time, as long as the outbreak of discontented, chaos; rebuke cans broken, broke out attacks. Therefore, improving grievances, unite the people, is a kind of leadership art. First, to teach morality, to maintain their ancients said: "Germany