论文部分内容阅读
近日,中国人寿财险短信服务平台2012版正式上线运行,实现涵盖承保、理赔、支付全流程十余个关键环节的60余项短信服务项目及灾害天气预警等服务,为客户提供短信实时互动交流,成为继电话中心、柜面、网站后的又一交互式、全流程、透明化客户服务平台,该公司服务渠道进一步多元,服务流程全面接受社会监督。今年以来,中国人寿财险不断加强
Recently, the 2012 version of China Life Insurance SMS Service Platform was launched formally to realize more than 60 short message service projects covering more than 10 key links of underwriting, claims settlement and disbursement of the whole process as well as disaster weather warning and other services, providing customers with interactive real-time text messages Becoming an interactive, full-process and transparent customer service platform following the call center, counter and website. The service channels of the company are further diversified and the service process is fully accepted by the society. This year, China Life Insurance continuously strengthened