电子政府的应用能够使政府在虚拟环境下更好地服务公众和企业,体现信息时代对顾客需求的响应性。本文从提供什么公共服务、由谁提供以及怎样提供的层面,从政府职能转换、事权财权匹配及绩效管理角度给出一个基于电子政府的分析框架。 The application of e-government enables the government to better serve the public and enterprises in a virtual environment and reflect the responsiveness of customer needs in the information age. This article gives an e-government based analytical framework from what public services are provided, who provides them and how they are provided, from the perspective of government functions, property right matching and performance management.