随着社会经济及房地产业快速发展所带来的人口导入,闵行区目前已成为上海市主要的人口导入区和外来人口集聚区,地区预防接种门诊的工作量急剧上升,对预防接种门诊的服务需求层次也日趋复杂。如何在新形势下认识预防接种门诊服务中存在的问题,提高门诊服务质量,是卫生行政部门关注的重要问题。为此,我们于2009年5—6月在闵行区各预防接种门诊进行了专题调查,通过了解家长对预防接种门诊硬件、服务的满意度及 With the rapid population growth brought by the social economy and the real estate industry, Minhang District has now become the major population introduction area and the population concentration area in the city of Shanghai. The workload of vaccination clinics in the area has risen sharply. The services of vaccination clinics The level of demand is also increasingly complex. How to understand the problems in outpatient service of vaccination under the new situation and how to improve the service quality of outpatient service are the important issues of concern to health administrative department. To this end, we conducted a special survey in each of the vaccination clinics in Minhang District from May to June 2009, by understanding the parents’ satisfaction with the vaccination clinic hardware and services and