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互联网的普及是网络购物得以产生的基础,商品的多样性、时间与空间的灵活性及低廉的价格使网络购物发展迅速。但由于网络购物平台的虚拟性,使得交易活动中信誉度问题突出,同时也带来支付体系不完善、保障信息安全方面欠缺等问题,消费者的合法权益不能得到有效保障。明确责任承担、建立有效的权利救济途径、完善相关法律法规,对于规范网络购物行业、切实保障消费者的合法权益、稳定社会经济秩序具有重要意义。
The popularization of Internet is the basis of online shopping. The variety of products, the flexibility of time and space and the low price make the development of online shopping fast. However, due to the virtual nature of the online shopping platform, the credibility problem in the trading activities is outstanding. At the same time, it also brings problems such as the imperfect payment system and the lack of information security, and the legitimate rights and interests of consumers can not be effectively protected. Clear responsibility to assume, establish effective remedies for rights, improve the relevant laws and regulations, for regulating the online shopping industry, and effectively safeguard the legitimate rights and interests of consumers and stabilize the social and economic order is of great significance.