在一次IT高峰会议上,一位高级业务经理将IT部门描绘成“一个巨大的黑匣子,你投进去很多钱,然后就只有祈祷好运的到来。”对IT部门来讲,“黑匣子”的比喻是一个痛苦的警报,“我们总以为每个人都知道我们正在做什么,并认可我们的贡献。”其实不然。美国CIO杂志进行的相关调查发现,只有将IT作为一项商务,进行有效的内部营销,才能够获得业务部门更好的评价,并提高IT人员的 At an IT summit, a senior business manager portrays the IT department as “a huge black box, you invest a lot of money, and then you're praying for good luck.” For the IT department, the “black box” metaphor It's a painful warning, “We always thought everyone knew what we were doing and recognized our contribution.” That's not true. Relevant surveys conducted by the CIO magazine in the United States found that IT can be better evaluated by the business department and improve IT staff's ability to conduct effective internal marketing only through business as a business