领导者和管理者好像缺少明确的界限。但人们似乎更热衷做一位领导者,而非管理者。管理者更像一个过渡地带,生活在高管和员工之间压力产生的紧张中。但实际上,他们应该是企业隐性权力和影响力的中心,而不是组织瘦身时可以被牺牲的对象。大量研究已经表明,糟糕的一线管理者对组织绩效有着非常负面的影响。通过在22个国家/地区完成的实证性研究及其相关咨询经验,结合英特尔、西南航空等案例分析建议,韬睿惠悦建议重新定义管理者并构建 There seems to be a lack of clear boundaries between leaders and managers. But people seem more enthusiastic about being a leader, not a manager. Managers are more like a transition zone, under the stress of stress between executives and employees. But in fact, they should be the center of hidden power and influence of the enterprise, not the object that can be sacrificed when the organization slips. Numerous studies have shown that bad front-line managers have a very negative impact on organizational performance. Through empirical research done in 22 countries and its related consulting experience, combined with case studies from Intel and Southwest Airlines, Towers Watson recommends redefining managers and building