许多质量改进的努力过于狭隘,他们只注重某一工具,如统计质量控制,而忽略了这样一个事实:成功的质量改进需要多种知识和协作方法,下述有关质量的十条戒律是多年来教学、咨询和研究的结晶。我们认为这十点集中了质量行动计划的基础。戒律之一:质量领导必须从最高管理层开始。这是质量改进进程成功的关键。调查表明,几乎没有一个总经理能讨论其公司的与质量相关的活动。这 Many quality improvement efforts are too narrow. They focus only on one tool, such as statistical quality control, and ignore the fact that successful quality improvement requires a variety of knowledge and collaboration methods. The following ten precepts about quality are taught over the years. The crystallization of consulting, research and research. We believe that these ten points focus the foundation of the quality action plan. One of the precepts: Quality leaders must start with the top management. This is the key to the success of the quality improvement process. The survey shows that almost none of the general managers can discuss their company’s quality-related activities. This