伴随住房改革深化和商品房市场的完善,越来越多的人成为业主,迁入物业服务下的小区,在日常生活中与物业公司打交道,物业纠纷随之产生并影响了群众的日常生活,也给社会造成了不稳定因素。人民调解员在调解物业纠纷时,除细心耐心、依理依情调解外,还要重视依法调解,在法律、法规、规章等规范性法律文件的框架下解决纷争,使矛盾有效化解,当事人更加信服。 With the deepening of housing reform and the improvement of commercial housing market, more and more people become owners, moving into residential communities under the service of property and dealing with property companies in their daily life. Property disputes then come into being and affect people’s daily life. To the community caused by instability. In mediating property disputes, the people’s mediators should pay more attention to mediation according to law, solve the disputes under the framework of normative legal documents such as laws, regulations and rules, so as to make the contradictions effectively resolved and the parties more convinced .