顾客是每个组织存在的基础,组织应把顾客的要求放在第一位。吉林省工程咨询中心(下称为中心),在坚持“以顾客为关注焦点”的原则下,明确了谁是自己的顾客,注重调查了解顾客的需求,研究如何满足顾客的要求。ISO9000:2000的3.3.5“顾客”的定义是“接受产品的组织或个人”。这说明顾客既 Customers are the basis for the existence of each organization, the organization should put the customer's request first. Under the principle of “Customer Focus”, Jilin Engineering Consulting Center (hereinafter referred to as the Center) clarified who is its own customer, paid attention to investigation to understand the needs of customers, and studied how to meet the requirements of customers. ISO9000: 2000 3.3.5 “Customer” is defined as “the organization or individual who accepts the product.” This shows that both customers