随着体验经济的发展,由感觉、信念、认知和价值观等隐性资源所构成的情绪资本成为企业管理新的关注点。以情绪资本为视角,分析组织内在情绪资本管理,针对旅游企业员工管理中出现的高流失率、高工作压力和工作倦怠等突出问题,提出了旅游企业应加强组织内部沟通,与员工签订情绪合约;采用有效激励措施;实施员工帮助计划;营造企业文化氛围等强化内在情绪管理的途径。 With the development of experiential economy, emotional capital composed of hidden resources such as sensation, belief, cognition and values ​​has become a new focus of business management. From the perspective of emotional capital, this paper analyzes the organization’s internal emotional capital management. In view of the prominent problems such as high turnover rate, high working pressure and job burnout in tourism enterprise’s staff management, it is proposed that tourism enterprises should strengthen internal communication and sign the emotional contract with employees ; Adopting effective incentives; implementing employee help programs; and creating a culture of corporate culture that reinforces internal emotional management.