2011年汽车用户投诉的部件问题中,发动机故障问题上升至首位,其中“异响”问题占比近3成。近日,中国质量协会全国用户委员会惟一汽车产品质量与服务跟踪站——车人网发布了2011年度中国汽车产品质量与服务投诉分析报告(以下简称报告)。报告显示,发动机问题居榜首,汽车售后服务问题一直呈持续增长态势。 In 2011, auto parts users complained of problems, the engine problems rose to the first place, where “abnormal sound ” the problem accounted for nearly 30%. Recently, China Quality Association National Customer Board only the automotive product quality and service tracking station - car network released 2011 China Automotive Products Quality and Service Complaint Analysis Report (hereinafter referred to as the report). The report shows that the engine topped the list, and the problem of after-sales service of automobiles continued to increase.