用户满意度是当前网络建设评估的重要指标之一,对其影响因素进行探析能够提升校园网络服务质量和水平,提高网络使用效率。针对扬州某职业大学师生使用校园网络的情况,开展网络问卷调查,通过运用因子分析与回归分析法,论证了用户满意度的影响因素,提出相关建议并通过实践证明,网络运行状况得到了明显改善。 Customer Satisfaction is one of the most important indicators in the current network construction assessment. Analyzing its influencing factors can improve the quality and level of campus network services and improve the efficiency of network usage. Aiming at the situation that a university student in a vocational college in Yangzhou use the campus network, this paper conducts a network questionnaire survey. By using factor analysis and regression analysis, this paper demonstrates the influencing factors of customer satisfaction, puts forward relevant suggestions and proves that the network operation has been obviously improve.