为满足汽车客户的要求,越来越多的企业贯彻ISO/TS16949质量体系管理标准,并通过第三方审核。从第三方或第二方审核反馈的情况看,多数中小企业并未真正理解和掌握制订过程三大文件的方法,过程文件在生产过程中没有真正发挥其应有的控制作用,所以,很多中小企业重复性质量问题仍然是其质量工作的重点之一。本文运用一般技术为管理人员提供了一种切实可行的制订和使用过程三大文件控制过程质量的方法。 To meet the requirements of automobile customers, more and more enterprises implement ISO / TS16949 quality system management standards and pass the third-party audit. From the third party or second party audit feedback situation, the majority of SMEs did not really understand and master the process of preparing the three documents, process documents in the production process did not really play its due control, therefore, many small Repetitive quality issues are still one of the focuses of its quality work. This article uses general techniques to provide managers with a practical way to control the quality of the process by developing and using three major documents.