目前,全国各地社会保险经办机构都在积极开展机构能力建设,试图以专业化、规范化、信息化来提升社会保险管理和服务水平。作为窗口服务单位,窗口的服务态度、服务质量的好坏,直接关系到窗口服务是否可持续发展。由此,“职业倦怠”问题逐渐进入业界的视野。 At present, all social insurance agencies across the country are actively carrying out institutional capacity-building, trying to promote social insurance management and service level with specialization, standardization and informationization. As a window service unit, window service attitude, quality of service is good or bad, is directly related to the window service is sustainable development. As a result, the problem of “burnout” gradually into the field of vision.