当成品油供应偏紧时,大部分社会加油站或停业或高价售油,大量终端客户涌向系统内加油站。但是,人多事杂,等候时间过长会导致顾客失去耐心,进而与加油站员工发生纷争、引发投诉等。为解决这个问题,中国石化河北石油分公司从自身抓起,全面提速加油站服务流程。 When the refined oil supply is tight, most of the social gas stations or closed or high oil sales, a large number of end-users flock to the gas station system. However, when people wait for too long and wait for a long time, they can cause their customers to lose patience, thus causing disputes with gas station employees and causing complaints. To solve this problem, Sinopec Hebei Petroleum Branch grabbed from itself and accelerated the service process of gas stations in an all-round way.