伴随着人们诉讼意识的觉醒,非诉讼纠纷解决机制的作用日益被淡化,其中表现较为明显的就是素有“司法工作的第一道防线”之称的人民调解制度。笔者试图通过对人民调解制度的实证分析,研究其存在问题及形成原因,并提出完善的对策和建议,努力为强化非诉讼纠纷解决机制,维护社会稳定做出应有的贡献。 With the awakening of people’s litigation awareness, the role of non-litigation dispute resolution mechanism has been increasingly diluted. Among them, the more obvious one is the people’s mediation system known as “the first line of defense for judicial work.” Through the empirical analysis of the people’s mediation system, the author tries to find out the existing problems and their causes, and puts forward the perfect countermeasures and suggestions, trying hard to make due contributions to strengthening non-litigation dispute resolution mechanism and maintaining social stability.