许多公司最终表现欠佳的主要原因在于,他们严重地高估了自己提供客户所需产品、服务的能力。77%的企业高管认为本公司提供了最佳客户体验,但仅有6%的客户认同自然灾害、周期漫长的经济衰退、跌宕起伏的投资回报,过于热忱的监管机构、以及变化无常的法规环境,让财险承保人如同其他保险公司一样,面临重重风险。为了应付各种不确定性,保险公司的管理层利用严密的精算工具和高深莫测的财务评估体系来控 The main reason why many companies end up underperforming is that they seriously over-estimate their ability to deliver the products and services their customers want. Seventy-seven percent of business executives think the company offers the best customer experience, but only 6% agree with natural disasters, long-running recessions, ups and downs of investment returns, overly zealous regulators, and volatile regulations Environment, so that PICC insurers face the same risks as other insurers. To cope with various uncertainties, the insurance company’s management uses rigorous actuarial tools and sophisticated financial evaluation systems