一、家电行业的售后服务1.普遍存在的问题(1)家电市场的激烈竞争导致厂商对于销售的过分重视,打折让利、买一送一,各种促销手段不断变化,但对于售后来说重视程度不够,甚至还有一些厂商利用消费者维权意识淡薄和对相关政策不了解,以种种借口不认真执行服务措施、推卸责任,侵犯消费者权益。 First, the appliance industry, after-sales service 1. Ubiquitous problems (1) the fierce competition in the home appliance market led to the manufacturer’s emphasis on sales, discount profit sharing, buy one get one, a variety of promotional tools constantly changing, but for after-sales emphasis Not enough degree, and even some manufacturers use consumer awareness of rights protection and do not understand the relevant policies, with all sorts of excuses not to seriously implement the service measures, shirk its responsibility and infringe on consumer rights.