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近期,有媒体对12家主流生鲜电商的物流配送品质、生鲜货品品质、价格竞争力、产品丰富度、售后服务、创新力友好度等进行了测评。在物流配送品质方面,有将近5%的生鲜在收货时已解冻;在生鲜货品品质方面,有一成多生鲜品相不佳;在价格竞争力方面,两成多不满意生鲜价格;在产品丰富度方面,六成多测评者认为电商备货丰富;在售后服务方面,有4%的消费者对退换货处理不满意;在创新力和用户友好度方面,四成多人认可电商的促销活动。总的来说,此次调查的满意度超过七成。不满意的地方主要是:物流配送慢、产品
Recently, some media evaluated the logistics and delivery quality, fresh food quality, price competitiveness, product richness, after-sales service and innovation power of 12 mainstream fresh electricity suppliers. About 5% of fresh produce has been thawed at the time of delivery. In terms of quality of fresh produce, 10% of fresh produce is unfavorable. In terms of price competitiveness, about 20% are not satisfied with fresh produce In the aspect of product richness, more than 60% of the respondents think that the electricity supplier stocking is abundant; in the after-sales service, 4% of the consumers are dissatisfied with the return processing; in terms of innovation and user-friendliness, more than 40% Recognize e-commerce promotions. Overall, the survey’s satisfaction rate is over 70%. Not satisfied with the main place is: slow delivery of goods, products