党的十七大报告中指出“和谐文化是全体人民团结进步的重要精神支撑。加强和改进思想政治工作,注重人文关怀和心理疏导,用正确方式处理人际关系”。这就对管理者提出了新的课题和挑战,要求管理者借鉴心理学的原理、知识更加注重对员工的心理情绪予以关心和疏导,对建设和谐文 The report of the 17th National Congress of the Communist Party of China pointed out: “Harmonious culture is an important spiritual support for the unity and progress of all the people. We should strengthen and improve ideological and political work, pay attention to humane care and psychological counseling, and handle interpersonal relations in the correct manner.” This put forward managers new challenges and challenges require managers to learn from the principles of psychology, knowledge, pay more attention to the psychological and emotional staff to be concerned and counseling on the construction of a harmonious