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目的探讨品管圈管理在缩短门诊输液室患者等候输液时间中的应用。方法成立品管圈,确立“缩短门诊患者输液等候时间”为活动主题,通过计划拟定、现状把握、要因分析、设定目标、拟定对策、对策实施、效果确认、标准化、检讨和改进等活动步骤实施品管圈活动。结果实施品管圈活动前后门诊输液患者等候时间中(53.30±4.67)min缩短到(30.02±3.83)min,患者在等待划价时间、等待交费时间、等待交药时间、等待配药时间、输液前寻找患者时间的情况进行比较,差异有统计学意义(P<0.05)。结论开展品管圈活动不但缩短了门诊输液患者等候时间,提高了患者满意度,而且促进了护患关系,加强了团队凝聚力与质量管理能力。
Objective To explore the application of QC management in shortening the waiting time for infusion in outpatient infusion room. Methods Establish quality control circle, establish “shorten outpatient waiting time for infusion” as the theme of the activity, draw up plans, grasp current situation, analyze causes, set goals, formulate measures, implement measures, confirm effects, standardize, review and improve etc. Activity Steps The implementation of quality control activities. Results During the waiting period of patients with outpatient infusion (53.30 ± 4.67) min before and after the quality control cycle was shortened to (30.02 ± 3.83) min, the patient waited for the delivery price and waited for the delivery time, waiting for the delivery time and waiting for the dispensing time Looking for patient time comparison, the difference was statistically significant (P <0.05). Conclusion Carrying out QC activities not only shortens the waiting time for outpatient infusion patients, improves patient satisfaction, but also promotes the nurse-patient relationship and strengthens team cohesion and quality management capabilities.