当前,一个向哈尔滨药材总公司学习,积极开展“承诺服务”,争创“放心药店,放心药房”的活动,已在全国中医药行业蓬勃兴起。作为药品经营的主渠道,国营老字号药店,如何在承诺服务中体现自身特点,闯出自己的路子,已成为我们白塔寺药品经营公司每一个职工关注的大事。半年多来,从为“三承诺”的出台而震动,到跻身京城医药行业首批“消费者满意商店”的行列,我们经过了一段难忘的历程。实践中由于坚持以药品质量为生命线,对照典型自找差距,自加压力,自我奋进;提倡从我做起,扎扎实实重塑国有企业社会形象,使工作收到了初步成效。我们的主要体会是: At present, one activity, which is to learn from Harbin Herbal Medicine Corporation and actively carry out “Promise Service” and to create a “Reliable Pharmacy and Relief Pharmacy”, has been booming in the national Chinese medicine industry. As the main channel of drug business, state-owned old pharmacies, how to reflect their own characteristics in the commitment to service, break their own way, has become our Baita Temple drug companies every employee concerned about the event. Over the past six months, we have passed an unforgettable journey from being the “Three Promises” to the first batch of “Consumer Satisfaction Stores” in the pharmaceutical industry in Beijing. In practice, we insist on taking the quality of drugs as the lifeline, comparing the typical self-seeking gap, self-reinforcing pressure and self-improvement. We advocate starting from me and solidly reshaping the social image of state-owned enterprises, and the work has achieved initial success. Our main experience is: